EN
FR HT

1. Data Collection

The information we collect (first name, last name, postal address, email address, phone number, order details) is necessary for processing, preparing, and delivering your orders. It also enables us to issue your invoice, ensure parcel tracking, and respond to your customer service requests.

This data is collected on the basis of contract performance (Article 6.1.b of the GDPR) and compliance with our legal obligations (Article 6.1.c of the GDPR).

2. Use of Data

Your personal data is used exclusively for:

  • Managing your order and delivery.
  • After-sales service and customer support.
  • Compliance with our legal and accounting obligations.
  • Fraud prevention and payment security.

Certain data may be shared with technical service providers strictly necessary for the operation of the service (payment provider, carriers, hosting provider).

We never sell your personal data to third parties.

3. Data Retention Period

Order-related data is retained for the time necessary to manage the commercial relationship, then archived in accordance with legal obligations (in particular accounting and tax requirements, which may extend up to 10 years).

4. Cookies

Our website uses cookies strictly necessary for the proper functioning of the site (shopping cart, account login) as well as, where applicable, analytics or audience measurement cookies. You can configure your browser to refuse all or part of the cookies. However, refusing strictly necessary cookies may prevent the proper functioning of the shopping cart or customer account area.

5. Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Right of access to your personal data.
  • Right to rectification in case of error.
  • Right to erasure (“right to be forgotten”).
  • Right to restriction of processing.
  • Right to object to processing.
  • Right to data portability.

To exercise your rights, you may contact us at the following address: contact@caraibepices.com.

In the event of an unresolved dispute, you also have the right to lodge a complaint with the CNIL (www.cnil.fr).