EN
FR HT

Last updated: 04/02/2026

1. Purpose

These General Terms and Conditions of Sale (GTCS) govern the sale of artisanal spices and Haitian specialty products offered under the Caraïb&pices brand by the company LA MAISON DES GOÛTS SAS.

2. Prices

Our product prices are indicated in euros, all taxes included (incl. VAT), unless otherwise stated, and excluding handling and shipping fees. The company reserves the right to change its prices at any time; however, the product will be invoiced based on the price in effect at the time the order is confirmed.

3. Orders & Payment

You can place an order on our website: www.caraibepices.com. Payment is due immediately upon ordering.

Payment is made by credit/debit card via our secure partner Stripe. Data exchanges are secured (SSL protocol). Banking details are not stored by our website and are processed directly by the payment service provider.

4. Delivery

Products are delivered to the delivery address provided during the ordering process. Deliveries are made in mainland France via:

  • Colissimo
  • Chronopost
  • Mondial Relay

Estimated timeframe: 2 to 5 business days after dispatch (excluding peak periods and transport disruptions). Caraïb&pices cannot be held liable for a delay attributable solely to the carrier, to the customer’s unavailability, or to incorrect/incomplete delivery information.

5. Right of withdrawal (Important)

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply, in particular, to goods that are likely to deteriorate or expire quickly.

As a result, no returns will be accepted for food products (spices, sauces) that have been opened, unsealed, or damaged, for hygiene and health protection reasons.

6. Warranties & Customer Service

In the event of a parcel received damaged, a missing item, or a non-compliant product, please contact us within 48 hours of receipt, attaching photos if possible (parcel, shipping label, products):